The Innovation Room
If you're a business leader, a change champion, or someone who wants to feel a little closer to how digital transformation is changing the world put your smartphone aside, sit back, and indulge in the world of software. The world of endless possibilities. Welcome to The Innovation Room by Geeks Ltd.
The Innovation Room
Episode 45 - Future of Retail with AI
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Geeks
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Episode 45
Is AI set to revolutionise retail?
On the latest episode of The Innovation Room, "Future of Retail with AI", Somayeh Aghnia chats with Paul Kerrison Director of Engineering and Architecture at Dunelm about how artificial intelligence could transform the sector.
They explore rising customer expectations, the digital divide between large and small retailers, and the need for nuanced personalisation that respects privacy.
Paul believes humans still have an invaluable role in building relationships and making shopping enjoyable. But AI can significantly augment capabilities.
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